Shipping Policy

At Aveon Café, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we process and deliver orders placed through our website aveoncafe.com.

1. Order Processing

  • Orders are processed within [1–3 business days] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email confirmation with your order details once your order has been placed.

2. Shipping Methods & Delivery Time

  • We partner with reliable courier services to ensure timely delivery.

  • Estimated delivery time: [3–7 business days within India] (may vary based on your location).

  • For remote or rural areas, delivery may take longer.

  • We do not guarantee delivery dates as delays may occur due to courier issues, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout and depend on your location and order weight.

  • Free shipping may be offered on orders above [X amount], as specified during checkout or promotions.

4. International Shipping

  • Currently, we [do/do not] offer international shipping.

  • If applicable: Customs duties, import taxes, and other fees are the responsibility of the customer. These charges vary by country and are not included in our product or shipping costs.

5. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with a tracking number and link to monitor your delivery status.

  • Tracking updates depend on the courier partner’s system and may take 24–48 hours to reflect.

6. Failed Delivery / Wrong Address

  • Please provide complete and accurate shipping details at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

  • If an order is returned to us due to an incorrect address, refusal to accept, or failed delivery attempts, reshipping charges may apply.

7. Damaged or Missing Packages

  • If your package is damaged, tampered with, or missing items upon delivery, please contact us within 48 hours with photos and details.

  • We will investigate with the courier partner and provide a suitable resolution (replacement, refund, or reshipment).

8. Contact Us

For shipping-related questions, please reach out to:

Aveon Café
Email: sales@aaksh.com
Phone: +91-97022 85833
Address: Unit No. 414, 4th Floor, Gold Crest Opposite Shreyas Cinemas, LBS Marg Ghatkopar West, Mumbai – 400 086, India